Customer Story | Fast Casual

Tender Greens Ottimate customer story

How Ottimate Helped Tender Greens Increase Efficiency and Reduce Costs During a Time of Growth

“When I started at Tender Greens, our AP department had three people. As our business grew from 17 to 24 locations, Ottimate has cut our bookkeeping costs in half — and allowed us to move forward with an AP team of just one employee.”

Sean Skuro
former VP of Finance & Accounting
50% Reduction
in bookkeeping costs






Sage Intacct

The Challenge


As they were growing and increasing their number of locations across California, Tender Greens relied on three full-time employees to process their accounts payable (AP). The process was time consuming and costly. Many invoice PDFs were being emailed to the Tender Greens team by vendors, and the team had to sift through emails, download PDFs, and manually enter the invoice data into Sage Intacct. This manual process opened up the risk for invoices to slip through the cracks, never to be processed. 

To make things more challenging, some invoices were uploaded to Dropbox, where the team not only had to download them, but then compare with the rest of the invoices to ensure no duplicates existed, before filing and organizing them. 

With rapid growth on the horizon and plans to add to their 20+ locations, this process was simply not scalable. Tender Greens knew they needed to find a better way to address their mounting pile of invoices. 


Our Solution


To streamline their AP process, Tender Greens choose to partner with Ottimate. 

Tender Greens was able to rely on Ottimate’s AI powered solution to automate their invoice processing, eliminating the countless hours spent processing invoices each week. 

Using EDI transmission for a majority of their vendor invoices, Tender Greens AP staff were able to have all invoice PDFs sent to a single email address, where they were automatically captured and uploaded into the Ottimate system. From there, all invoice data were synced with their ERP, Sage Intaact. 




Thanks to Ottimate, Tender Greens was able to cut their bookkeeping costs in half — while simultaneously increasing their total number of locations. Not only were bookkeeping costs down by 50 percent, but they were able to expedite their monthly reconciliation process, taking 30 percent less time to close their books each month.  

Even better? With Ottimate’s help, Tender Greens’ invoice error rate decreased by a whopping 95 percent. With AP automation set in place, manual data entry and time-consuming organization have become a thing of the past for Tender Greens, so they were able to focus on providing a quality dining experience, while Ottimate took care of quality invoice processing. 


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