Hotels lose margin the same way every quarter: a duplicate invoice slips through approval, an invoice lands in the wrong department before it hits a consolidated GL, a payment goes…
Hotels lose margin the same way every quarter: a duplicate invoice slips through approval, an invoice lands in the wrong department before it hits a consolidated GL, a payment goes out before anyone checks it. None of it looks like a crisis in the moment, but with 63% of hotel accounts flagging at least one invoice for overcharges or fraud, the cost of catching it late is steep in an industry where every property runs on a tight month-end close.
In this session, Ottimate CMO Mike Waldron walks through the findings of the first-ever Hotels AP Automation Benchmark Report, built from millions of real invoices processed across our hotel customer base, not survey estimates. Attendees will learn how automation catches duplicate invoices and overcharges before they hit the books, what fraud exposure looks like across hotel portfolios today, and how leading operators are cutting invoice lifecycle time while giving Controllers and Property Accountants their time back.
What you’ll learn:
– Why hotel customers prevented $293 million in duplicate overspending in the first half of 2026 alone
– How automated controls catch fraud and overcharges before they escalate, instead of surfacing weeks later in statement reconciliation
– How to cut invoice lifecycle time from 11 days down to 3
– How automation saves hotel groups nearly $70,000 per account per year in AP labor, the equivalent of a full-time employee’s worth of time back
